Privacy Policy

1. Introduction

This Privacy Policy governs how RD Service Online (contact: 8460048260), along with its affiliates, collects, processes, securely stores, and shares your personal data through our platform https://www.rdservice.online/.

Our services are primarily tailored for users within India. By utilizing our Platform, you explicitly consent to the data practices described in this policy, aligned with the applicable data protection laws of India, including guidelines for biometric and Aadhaar-based authentication services.

2. Information We Collect

We only collect data necessary to provide and improve our services. This includes:

• Identity & Contact Data: Name, email address, phone number, and physical address provided during registration.
• Sensitive Personal Data: Financial details (payment instruments) processed via secure gateways.
• Device Identification Data: To facilitate your Registered Device (RD) recharge processing, we collect your biometric hardware's Device Serial Number and model details. We do not capture, process, or store any actual physiological or biometric data (such as fingerprints or facial features), as these are handled strictly by the OEM and UIDAI servers.
• Technical Data: IP addresses, browser types, and usage preferences gathered via cookies to optimize your platform experience.

3. How We Use Your Data

Your data is utilized strictly for lawful purposes, including:

• Fulfilling product and RD service orders seamlessly.
• Authenticating users and preventing fraudulent or unauthorized activities.
• Processing registration orders, platform administration, and resolving payment or billing inquiries.
• Customizing your user experience and communicating updates, security alerts, and relevant offers (which you can opt-out of at any time).

4. Sharing & Disclosure

We do not sell your personal data. We may share your information only under the following circumstances:

• Service Providers: With trusted logistics partners, payment gateways, and IT infrastructure providers bound by strict confidentiality agreements.
• Legal Authorities: When requested by law enforcement, courts, or government bodies to comply with legal obligations, prevent fraud, or protect national security.
• Business Transfers: In the event of a merger, acquisition, or restructuring, user data may be transferred with prior notice.

5. Data Security & Retention

Security: We deploy industry-standard encryption, secure servers, and stringent access controls to safeguard your data. While we strive for maximum security, no internet-based transmission is completely infallible. Users must protect their account credentials.

Retention: We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or to comply with statutory retention requirements. Once the purpose expires, data is either securely deleted or anonymized.

6. Your Privacy Rights

You retain absolute control over your personal information:

• Access & Rectification: You can view and update your data directly via your platform profile.
• Withdrawal of Consent: You may withdraw your consent for data processing at any time. Please note that withdrawing consent may limit our ability to provide specific services.
• Account Deletion: You may request complete deletion of your account and associated data by contacting our Grievance Officer.